Refund policy

100% Satisfaction Guaranteed
We stand behind everything we sell. If you're not satisfied with your Malibu Divers purchase, you can return it for a replacement or refund or store credit. Malibu Divers guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
(Due to US copyright laws, there is no return or exchange for any used educational or video materials, especially, not any eLearning or online programs; sorry for any inconvenience).

New Merchandise:
Return in packaging within 60 days of purchase for full refund or store credit.
Return 60-120 days after purchase for store credit.

Items Bought as Used Merchandise:
Return within 30 days for full store credit.
Return within 60 days of purchase for a 75% store credit.
*Blow-Out, Consignment, Clearance, and Final Sale items - NO REFUNDS, sold "as is".

Limited Warranty
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Many of our items also have a separate warranty from the manufacturer, and you can also return any of those items that don’t meet the manufacturer's warranty.
This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Returning Items
You can return your purchases from Malibu Divers by mail or at our retail location, regardless of whether you made your purchase online, by phone or in our store. Proof of purchase is required.
Please retain all product packaging and tags until you're completely satisfied with the condition and performance of your purchase. Please return all product packaging and tags with your item.

Mailing Your Return
Include required proof of purchase: order number or purchase number, store receipt, eReceipt, gift receipt, shipping invoice or member purchase history.
Please include name, email address and member number if information does not appear on the proof of purchase.

No proof of purchase?
We can help locate proof of purchase if you used your name for your order. Include a note with the following information:
Order Number
Name
Address
Phone number
Email address
Date of purchase
Location of purchase
Purchase Price
Reason for the return: Write a brief description. Return code is not required.
Purchases not posted to your contact name are required to provide proof of purchase for all retail transactions.
We may be able to locate proof of purchase for online or phone purchases not posted to your name when all the above information is provided.

Returning a gift?
Include proof of purchase or information required above.
Original purchaser will be refunded when gift recipient refund is not clearly requested and complete gift recipient information not included:
Name of gift recipient to be refunded
Gift recipient name (if applicable)
Gift recipient address
Gift recipient phone number
Gift recipient email address
All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Mail Your Return
Ship your package with a carrier that can provide tracking and insurance to:
Malibu Divers Returns
21231 Pacific Coast Hwy
Malibu CA 90265
If we have any questions we will contact the purchaser or gift recipient listed by phone or email.
Malibu Divers is not responsible for packages lost or damaged in transit.
If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.

All sales are final on Sale items.
If your item has a manufacturing defect in materials or workmanship, you can return it at any time. See our limited warranty.
Used items must be cleaned prior to return. If you send merchandise that is not cleaned or laundered to the Malibu Divers, your return may be denied and merchandise returned to you.

Mailed Return Refunds
Want to order a replacement item? You can order your replacement item online at MalibuDivers.com or by calling 1-310-456-2396.
You will be charged the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
You will be responsible for shipping costs up front.
When exchanging the same item for a different size or color, place your order by phone and we will match the original purchase price on your exchange, where applicable. Then return your original item for refund.
All retail purchases will be refunded in the form of a check, mailed to the name and address provided (member name and address when no receipt provided).
All online and phone orders will be refunded to the original payment type to the name and address on file.
All online orders with PayPal original tender will be refunded to the PayPal account by mailed in return only. PayPal original tender orders returned to a retail location will be refunded in an alternate tender.
All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.
Include your replacement order number with your return and we will refund all standard shipping charges paid on your replacement order. Sorry, we do not refund expedited shipping charges unless item returned is determined to be defective after inspection.

Malibu Divers Sale Merchandise Policy
Malibu Divers Sales are events where we sell merchandise “as is.” All sales are final on items purchased at Malibu Divers Sales at our retail locations.
If a customer sends Malibu Divers Sale merchandise to us for a return or exchange, it will be returned to the customer.

How do I return items purchased that were Used or rental items? What is the return policy that covers those products?
Malibu Divers Used Gear returns are only permitted in connection with the 30-day satisfaction guarantee of that program. To return an item within 30 days under the Malibu Divers Used or rental satisfaction guarantee, call or email us first. You’ll need your order number and the last name associated with your order. This information can be found in your order confirmation email.
After you submit your return request, you’ll receive a return authorization email. Please print out the email and include it in the package you send to us. We recommend shipping your package using a carrier that can provide tracking information and insurance.
Once we receive your return, you’ll be refunded within 5-7 business days for the cost of the item(s) and any associated sales tax. If you need assistance during any part of this process, please contact us at info@malibudivers.com.

Related Questions:
What is the Malibu Divers return policy?
Every item you purchase at Malibu Divers is 100% satisfaction guaranteed.

Can I return an item I bought online to a the Malibu Divers store?
Yes. You can return or exchange your item at our retail location, regardless of whether you made your purchase online, by mail or in the store.

How are refunds issued?
We will make every effort to refund the original form of payment for in-store, online and phone purchases.

Can I return Malibu Divers sale items to the store?
Yes. You can return purchases at our store or by mail within one year of purchase.

I used PayPal for my online order. How will I be refunded?
Please return any items to Malibu Divers for a refund to your PayPal account. You may also return items to Malibu Divers retail store and they will refund you with alternate tender.

What if something I paid full price for at Malibu Divers goes on sale at Malibu Divers?
For products purchased on MalibuDivers.com or in our store, we will honor the sale price if you purchased within the last 14 days and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you. This does not apply to Malibu Divers sale item, discounted item or rental item purchases, which are not subject to price adjustments.

Several types of goods are exempt from being returned. Perishable goods, and intimate or sanitary goods accept products that are non returnable.

Additional non-returnable items:
Gift cards
Downloadable software products or online
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@malibudivers.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@malibudivers.com and send your item to: 21231 Pacific Coast Hwy. Malibu, California US 90265

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1231 Pacific Coast Hwy. Malibu, California US 90265

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.